DocsPayment Methods
Stripe billing, invoices, and subscription management
Payment Methods
Sift uses Stripe for all subscription billing and one-time charges.
Accepted Payment Methods
Through Stripe's hosted checkout, you can pay with:
- Credit card — Visa, Mastercard, American Express
- Debit card — UK debit cards supported
- Apple Pay / Google Pay — where your browser supports it
You do not need a Stripe account. Stripe handles payment directly — Sift never stores your card details.
Security
All payments are processed via Stripe, which is PCI-DSS Level 1 compliant. Sift stores only your Stripe customer ID, not any card information.
How Subscriptions Work
- When you upgrade your plan, you are redirected to Stripe's secure checkout
- Enter your card details — Stripe creates a recurring subscription
- You are charged monthly or yearly depending on your selection
- Payments are processed automatically on your billing date
Subscription Management
Viewing your subscription
Go to Billing in the sidebar to see your current plan, billing period, next payment date, and payment history.
Cancelling
- Go to Billing
- Click Cancel Subscription
- Your access continues until the end of the current billing period
- After the period ends, agent conversations are suspended
Note
There is no free tier after cancellation. To re-activate, you will need to choose a plan on the Billing page.
Changing plans
See Upgrading Your Plan for upgrade and downgrade instructions.
Invoices
Stripe sends automated email receipts for every payment. You can also download invoices from Billing > Payment History in the Sift dashboard.
Refunds
Subscription payments are non-refundable for partial billing periods. If you cancel mid-cycle, you retain access until the period ends. Contact support for exceptional circumstances.