Deleting Your Account

Account deletion permanently removes your organization and all associated data from Sift. This action cannot be undone.

What Gets Deleted

When you delete your account, the following is removed in order:

1. Messages — all conversation transcripts
2. Conversations — conversation metadata
3. Leads — all lead records
4. Properties — all property listings
5. Appointments — all calendar bookings
6. Availability slots — weekly schedule
7. Blocked dates — calendar blocks
8. Agent config — name, personality, greetings, custom prompts
9. API keys — all sk_live_* API keys are revoked and deleted
10. Organization — the organization record itself
11. Auth account — your Supabase authentication account (email, sessions, tokens)

How to Delete

Before You Delete

Consider these steps before deleting:

1. Export your leads — download a CSV from the Leads page
2. Export appointments — download ICS files from the Calendar
3. Cancel your subscription — if you have a paid plan, cancel it first from the Billing page to stop future charges via Stripe
4. Release your SMS number — if you have an SMS channel provisioned, release the number from Settings → Channels first

After Deletion

• You can no longer sign in with your email
• The web widget stops working immediately (if deployed)
• SMS and email channels stop processing messages immediately
• Your Stripe subscription is cancelled automatically as part of deletion

Re-creating an Account

After deletion, you can sign up again with the same email address. You'll start fresh with a new organization — no previous data is recovered.

Next Steps

Data Management

Delete specific data without removing your entire account