DocsBlocked Dates
Block specific dates from your availability
Blocked Dates
Blocked dates override your weekly availability template. Use them for holidays, vacations, team off-days, or any date when viewings aren't possible.
Adding a Blocked Date
Click Calendar in the sidebar.
Click the Block Date button or click on a date in the calendar.
Pick the date you want to block.
You can add a note explaining why the date is blocked (e.g., "National Day Holiday", "Team retreat").
The blocked date appears as a red overlay on the calendar grid. The agent will not suggest any time slots on this date.
Visual Indicator
Blocked dates show a red overlay on the calendar grid. If a day has both availability stripes and a blocked-date overlay, the blocked status takes priority — no slots are offered for that day.
Note
How the Agent Handles Blocked Dates
When calculating available slots, the agent:
- Starts with your weekly template
- Removes any blocked dates
- Removes any existing appointments
- Offers the remaining slots to leads
A blocked date completely removes that day from the available options, regardless of what your weekly template says.
Removing a Blocked Date
- Click the blocked date on the calendar
- Click Remove Block or Unblock
- The date returns to its normal template-based availability
Common Use Cases
| Scenario | Action |
|---|---|
| National holiday | Block the specific date |
| Team vacation week | Block each day individually |
| Office renovation day | Block the date with a note |
| Personal day off | Block the date |